Incident Response Manager, Enforcement
$310,000–$375,000 year
Hybrid · San Francisco, California, United States
Job Summary
Incident Response Manager at Anthropic leading the on-call program and cross-functional escalations for Safeguards, driving automation, playbooks, and rapid-response tooling. Owns end-to-end on-call rotations, documentation, and escalation paths; coordinates with Policy, Legal, Safeguards, Product, and Comms; builds dashboards and reporting to monitor enforcement operations; partners with engineering to automate repetitive workflows; and ensures effective communications to executives during high-stakes incidents. Requires a background in trust and safety operations or incident response, strong cross-functional collaboration, and the ability to act decisively with incomplete information. Visa sponsorship is offered; location is San Francisco with a location-based hybrid policy.
Required Qualifications
- Background in trust and safety operations, incident response, escalations management, program management, or a closely related operational role at a technology company
- Experience leading programs with meaningful cross-functional surface area, and comfort being the person others look to during an escalation
- Ability to absorb a lot of information quickly and communicate clearly and concisely in writing and verbally during high-stakes moments
- Experience coordinating with law enforcement, regulatory bodies, or other external compliance stakeholders
- Comfort making judgment calls with incomplete information and knowing when to escalate
- Ability to manage multiple concurrent workstreams without losing track of details
- Availability to support team on-call and weekend coverage when assigned
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