Incident Response Analyst I
$58,240–$62,400 year
Hybrid · Aurora, Colorado, United States
Job Summary
Incident Response Analyst I handles initial analysis and triage for incoming customer incidents, documents resolutions and proactive status updates, and collaborates with Level 2 support to resolve issues with a strong sense of ownership. The role emphasizes ITIL-aligned practices in a high-paced environment, prioritizing timely troubleshooting, clear customer communications, and ongoing improvement of capabilities and processes. The position requires strong technical analysis, troubleshooting, and documentation skills, with experience across server, application, and network technologies, and a customer-focused approach.
Required Qualifications
- Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- 1-3 years of system administration, network, or database administration experience
- 2-3 years of Customer Service experience
- Network+, Security+ and/or CCNA desired
- Microsoft MCP or MCSA preferred
- Use of command line tools such as CMD, Telnet, SSH, GIT, and SCP (Powershell, Bash or VBScript language skills is a plus)
- Experience applying troubleshooting techniques across various server, application, and network technologies including Remote Desktop, SSH, FTP, Microsoft Server Technologies, VMWare and/or other virtualization technologies
- Linux (or other *nix platforms)
- VLANs, ACLs, IP subnets
- Networking and Switching concepts
- Load Balancing
- Firewall Configuration (Fortigate, Cisco ASA)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.