Incident Response Analyst
RemoteIndonesia
Job Summary
Manage digital security incidents, such as account compromise, malware, and phishing, by serving as a Tier 2 incident responder. Support the incident handling team in conducting root cause analyses and analyzing artifacts to preserve forensic evidence. Correlate incident data to identify vulnerabilities and make recommendations for remediation, while continuously learning adversary techniques and defenses. Act as the second-level escalation point for technical issues from Tier 1 handlers and strengthen the Helpline's ability to produce threat intelligence indicators and advisories. Develop workflows to consume threat information and provide expertise to external security experts and CSIRT communities. Support the onboarding of incident handlers and assist in the global implementation of the annual RightsCon summit series.
Required Qualifications
- Demonstrated experience working in incident response or customer support escalation teams
- Core technical competency
- Prior experience working with, or interest in supporting women and/or queer communities, civil society, and human rights defender organizations in the region
- Familiarity with anonymity and circumvention tools, security technologies, and risk assessment frameworks
- Familiarity with: Snort or Bro IDS; Cisco networking; Apache; Firewalls; Tails; GPG encrypted email; malware analysis; web development; Perl; C; PHP; Javascript; Wireshark; MySQL; Wifi; TCP/IP; SMTP; HTTP/S; TLS; PKI; VPN; VM; or SSH
- Skills in gender analysis and awareness
- Strong cultural understanding and experience across the region
- Interest in training and user education
- Excellent English written and verbal communication skills
- Fluency in other languages beside English
- Appropriate education and work preparation for the role, with bachelor or master degree equivalent in computer science (or similar)
Desired Qualifications
- Appropriate education and work preparation for the role, with bachelor or master degree equivalent in computer science (or similar) preferred
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