Incident Recovery Manager
On-site · Charlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-siteFull TimeSenior LevelNot SpecifiedDigital ConsultingEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Digital Consulting
Job Summary
Incident Recovery Manager to lead the recovery of critical incidents, drive strategies for timely restoration of services, manage major incident recovery, lead post-mortem reviews, and develop SOPs/runbooks. Role focuses on improving production support, stability, reliability, and observability through SRE principles and proactive measures, contributing to resilience and operational excellence for Perficient's clients from Charlotte, NC.
Required Qualifications
- Experience leading recovery of major incidents and incident management
- Ability to develop SOPs and runbooks for incident response
- Strong leadership and communication skills
- Familiarity with SRE concepts, observability, and production stability
Desired Qualifications
- Experience leading incident recovery or incident management programs
- Strong leadership and collaboration skills
- Experience implementing SRE principles and observability practices
- Ability to develop SOPs and runbooks and drive proactive resilience initiatives
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