Incident Operations Specialist
HybridMelbourne, Victoria, Australia
EXPIREDMelbourne, Victoria, AustraliaHybridFull TimeAssociates DegreeInvestment ServicesLarge
Full TimeAssociates DegreeLargeInvestment Services
Job Summary
Manage complex insurance incidents, breaches, and remediation activities across Member Operations by coordinating investigations with internal stakeholders and external providers. Conduct root cause analysis to identify opportunities for strengthening processes, controls, and systems while supporting remediation outcomes and communications for impacted members. Use incident insights and data to drive continuous improvement and risk reduction in a fast-paced, regulated financial services environment. This role requires autonomous problem-solving and stakeholder management within a hybrid setup in Melbourne or Sydney.
Required Qualifications
- 12-month Max Term Agreement
- full-time position
- Melbourne or Sydney based
- flexible, hybrid working environment
- Australian or New Zealand citizenship
- Australian permanent residency status
- Experience within superannuation, life insurance, claims, financial services operations or another regulated environment
- preferably Life Insurance
- Background in incident management, investigations, complaints, remediation, operational risk or compliance functions
- Strong analytical and problem-solving skills
- ability to identify and investigate root causes
- ability to formulate practical solutions
- Proven stakeholder management skills
- experience working with third-party providers / administrators
- Excellent verbal and written communication skills
- ability to influence outcomes across diverse stakeholder groups
- Ability to manage competing priorities
- deliver results in a fast-paced environment
- Experience using governance, risk or incident management systems
- Interest in leveraging AI and modern technologies to improve operational effectiveness
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