Incident Managment Specialist
On-siteTirana, Tirana, Albania
Tirana, Tirana, AlbaniaOn-siteFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Manage alerts and ensure 24-hour shift coverage for the IT Operation & Control Room by performing first-level monitoring of infrastructure, network, and application types. Detect, take charge of, and resolve incidents while acting as the interface with technicians and systems engineers to address massive problems. Supervise monitoring events across multiple tools to guarantee service continuity and prevent failures, supporting operational activities related to competitions and office automation. Requires 1-2 years of experience, a Bachelor's degree, and fluency in Italian and English.
Required Qualifications
- 1-2 year relevant work experience
- Bachelor Degree in IT/Technical/Scientific or other relevant fields
- Good knowledge of all the monitoring areas of the Incident Management Department and related tools
- Understanding of monitoring tools (Nagios, OpManager, Splunk, Dynatrace, Catchpoint or equivalent - HP Vertical, ELK Stack)
- Fluent in Italian language (both written & spoken) and good understanding of English language
- Ability to be flexible in the problem solving process
- Ability to work in a dynamic environment and large teams
- WorkShifts (5 days/week, on a rotation work shift based)
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