Incident Manager / Service Delivery Coordinator

Lead complex cyber incidents from intake to recovery, directing the IR team and making critical decisions that control the incident and strengthen the organization. Act as the primary advisor to the board and directives, translating technical and legal constraints into clear lines of action while managing insurance partners and regulatory bodies. Coordinate cross-functional stakeholders including legal, technical specialists, and employees to maintain trust and operational continuity during high-pressure crises. Conduct internal post-incident evaluations to drive process improvements and identify opportunities for enhanced digital resilience.