Inbound Toll Collections Agent (Entry-Level)
$29,120–$31,616,000 year
On-siteTampa, Florida, United States
Job Summary
Serve as the welcoming face of toll operations by assisting customers with account setup, payment processing, and inquiries. Handle in-person issues related to toll activities, complaints, and account management while supporting incoming customer service calls. Process payments using back-office systems, perform end-of-day shift balancing and deposit reporting, and collaborate with team members to enhance the overall customer experience. Maintain consistent attendance and adhere to scheduled shifts. This entry-level, on-site role in Bay City, Michigan requires proficiency in computer-based data entry, experience handling cash, and the ability to multitask in a professional office environment.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Proficient in computer-based data entry
- Fluent in English (spoken and written)
- Strong organizational, verbal, and written communication skills
- Availability to work shifts, including weekends
- Experience handling cash using computerized systems
- Ability to troubleshoot and follow up on customer issues
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-focused, empathetic, and patient
- Able to multitask, stay focused, and manage time independently
- Team-oriented with a strong commitment to service excellence
- Excellent interpersonal skills and the ability to build rapport with customers and colleagues
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it's not required
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation
- Must be willing to submit to drug screening
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