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Ferguson SuperstorePosted 7 months ago

Inbound Service Coordinator

On-siteBroken Arrow, Oklahoma, United States

Full Time

Job Summary

Manage inbound service appointment requests via phone, text, email, online, and chat, responding to all customer inquiries within 30 minutes. Schedule service appointments accurately and efficiently while collecting and documenting customer and vehicle information. Confirm appointments and communicate details clearly to customers, maintaining accurate records in CRM/DMS systems. Coordinate with service advisors and service drive staff to ensure smooth operations. No experience necessary; strong communication and organizational skills are preferred. We are an equal opportunity employer committed to delivering award-winning service and value to our community.

Required Qualifications

  • Strong communication and organizational skills
  • Ability to work in a fast-paced environment
  • Basic computer skills

Desired Qualifications

  • Customer service or call center experience preferred
  • dealership or automotive experience a plus

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