Inbound Sales Representative (Hybrid)
$63,000–$63,000 year
HybridCaledonia, Michigan, United States
Job Summary
Collect inbound customer calls to sell auto, home, and renters insurance by generating quotes and binding policies. Manage daily call volume averaging 12–15 interactions, including outbound follow-ups and post-sale processing, while educating customers on coverage options and costs. Identify cross-sell and upsell opportunities to maximize conversion rates. Navigate multiple computer systems and CRMs efficiently to maintain professional interactions. Complete paid training and obtain a Property & Casualty license within 90 days of hire. Work a hybrid schedule with three days onsite weekly, adhering to assigned department hours.
Required Qualifications
- recent prior sales experience
- call center sales experience
- ability to describe how sales skills will transfer into this role
- ability to highlight metrics, quotas, or success in previous roles
- ability to pass the Property & Casualty (P&C) licensing exam
- ability to complete P&C licensing training within 90 days of hire
- tech savvy
- adaptability to learn and navigate CRMs and multiple screens/software systems
- professional verbal and written communication skills
- strong sales acumen
- High school diploma or equivalent
- ability to pass background check
- ability to provide education verification
- ability to work hybrid schedule with 3 days onsite weekly after training
- ability to work 40 hour work week after training
- availability for department hours
- ability to work M-F or Tues-Sat schedule
- ability to work 8:00am to 10:00pm EST schedule
- ability to work M-F training schedule from 10:30am – 7:00pm EST for approx. 9 weeks
- ability to sell insurance products to inbound callers
- ability to collect customer information
- ability to generate quotes
- ability to bind policies
- ability to perform outbound follow-up calls
- ability to deliver exceptional customer service
- ability to educate customers on coverage options and costs
- ability to ensure customers select the most appropriate plan
- ability to identify cross-sell and upsell opportunities
- ability to qualify customers for additional products and services
- ability to navigate multiple computer systems efficiently
- ability to maintain a seamless and professional interaction with customers
- ability to manage daily call volume averaging 12–15 calls per day
- ability to handle inbound inquiries
- ability to handle outbound follow-ups
- ability to handle post-sale policy processing
Desired Qualifications
- Bachelor's Degree
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