Inbound Sales Representative Associate-Voice

Inbound Sales Representative Associate-Voice responsible for handling queries and maintaining customer and employee support within the Next Generation Customer Operations framework. Role focuses on resolving customer issues and escalations within SLA, with 60-70% of interactions via calls and remaining volume via emails and chats, primarily serving the US region and requiring night shift availability (IST). You will work as an individual contributor within a team, following predefined guidelines and rotating shifts. Strong communication, collaboration, adaptability, and problem-solving skills are essential to provide seamless service and drive a positive employee and customer experience.