Inbound Sales Advisor
On-siteCrewe, England, United Kingdom
Job Summary
Respond promptly to inbound customer enquiries via phone, email, and digital channels, engaging customers to understand their needs and objectives. Identify opportunities to refer clients to appropriate products, services, or specialist teams across the business, while educating them on available solutions. Build strong relationships to encourage repeat engagement and maintain accurate records of all interactions within the CRM system. Work closely with internal teams to ensure a seamless customer journey from initial enquiry through to referral and handover. Meet and exceed referral, activity, and customer service targets and key performance indicators.
Required Qualifications
- 2–3 years' experience in a customer service, inbound sales, contact centre, or customer-facing advisory role
- Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes
- Strong communication and interpersonal skills with the ability to build rapport quickly and effectively
- Experience using CRM systems and customer management tools
- Excellent listening and questioning skills with a consultative and customer-focused approach
- Strong organisational and time management skills, with the ability to manage multiple enquiries effectively
- Confidence handling customer objections and finding appropriate solutions
- Ability to work independently and collaboratively within a team environment
- Results-driven mindset with a focus on achieving referral, customer satisfaction, and performance targets
Desired Qualifications
- Relevant customer service, sales, or industry-related qualifications
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