Inbound Retention Associate
$36,400–$40,000 year
Remote · Saint Charles, Missouri, United States or New York City, New York, United States
Saint Charles, Missouri, United States or New York City, New York, United StatesRemoteFull Time$36,400–$40,000 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
As an Inbound Retention Associate, you will engage with customers to ensure satisfaction and loyalty, particularly those at risk of leaving our services. Responsibilities include addressing concerns, implementing retention strategies, and maintaining records of customer interactions. Key skills include communication, problem-solving, and empathy.
Required Qualifications
- Proven experience in customer retention or a related role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a solution-oriented mindset
- Empathetic and patient approach to handling customer concerns
- Ability to work independently and as part of a team
Desired Qualifications
- Proficiency in CRM software and other customer portals and tools
Additional Requirements
- Candidates must have the right experience for sign-on bonuses
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