Inbound Phone Banker/Customer Service Representative
$37,440–$41,640 year
On-site · Charlotte, North Carolina, United States
Job Summary
As an Inbound Phone Banker/Customer Service Representative, you will provide exceptional customer service related to card services and deposits. Responsibilities include handling customer inquiries, resolving complaints, updating account information, and ensuring compliance with banking regulations. Candidates must possess a high school diploma, experience in customer service, strong communication skills, problem-solving abilities, and familiarity with banking products. The role requires availability for training and flexible working hours, including weekends and holidays.
Required Qualifications
- Proven experience in a call center or customer service environment, preferably within the banking or financial industry.
- Strong verbal communication skills.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with banking products and processes.
- Proficiency in using computer systems and CRM software.
- Ability to adapt to a fast-paced work environment.
- Willingness to work flexible hours.
Desired Qualifications
- Additional education or relevant certifications in finance, banking, or customer service
Additional Requirements
- You must be available to attend 100% of your training, no time can be missed
- You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays.
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