Inbound & Outbound Caller
RemoteUnited States
Job Summary
Answer inbound calls from customers, clients, and business partners while proactively making outbound calls to follow up on inquiries, confirm order details, or provide delivery updates. Respond to product, order, and marketing campaign questions across retail and wholesale channels, assisting with tracking, returns, exchanges, and new order placement. Manage email support for order confirmations and post-purchase queries, accurately documenting all interactions in the CRM system and escalating complex issues to the appropriate department. Meet or exceed performance metrics for response time, call quality, and customer satisfaction scores while supporting e-commerce platforms like Shopify and WooCommerce.
Required Qualifications
- At least 2 years of customer service, call center, e-commerce, or client support experience
- Excellent verbal and written English communication skills
- Strong problem-solving and conflict-resolution abilities
- Comfortable using CRM systems, order management platforms, and basic office software
- Ability to multitask and work efficiently in a fast-paced environment
- Willingness to work flexible schedules when required
- Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar)
Desired Qualifications
- Bachelor's degree in Communications, Business, or related field
- Familiarity with digital marketing, public relations, or client services
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