Inbound Fraud Detection Analyst

Manage incoming calls from clients to validate suspicious transactions and verify identities through security questions and authentication methods. Assess transaction validity based on behavioral patterns and system alerts, then provide prompt solutions to address fraud issues and ensure account security. Clearly communicate with clients to confirm or rule out fraudulent activity while documenting all interactions and actions in the system. Collaborate with internal teams to resolve complex cases, improve fraud detection processes, and analyze trends to refine prevention procedures.