Inbound Customer Service Agents (FTC) | US Healthcare | Rotating Shifts (Remote)
RemoteSouth Africa
Job Summary
Inbound Customer Service Agents for a 3 to 6 month Fixed-Term Contract (FTC) supporting a US healthcare client. Fully remote with rotating shifts (including nights and weekends). Responsibilities include answering inbound calls, verifying insurance information, scheduling/rescheduling appointments, providing accurate service information, updating records, and delivering a confidential, professional customer experience. Requires exceptional English communication, customer-focused mindset, problem-solving ability, and calm under pressure. Previous call centre experience is advantageous; experience with US healthcare insurance (Medicare/Medicaid) beneficial but not required. Must have a fixed fibre internet line (minimum 25 Mbps) and power backup; able to work during SA and US public holidays. Offers no guarantee of permanent employment but high performers may be considered for future opportunities.
Required Qualifications
- Exceptional English communication skills, both verbal and written.
- Professional, polished and customer-focused approach.
- Strong work ethic with a commitment to delivering excellent service.
- Fast learner with strong problem-solving abilities.
- Critical thinker who can accurately interpret information and make sound decisions.
- Ability to remain calm and professional under pressure.
- Patient, empathetic and compassionate when assisting customers.
- Previous customer service or call centre experience is advantageous.
- Experience working with US healthcare insurance, including Medicare and Medicaid, will be highly beneficial but not a requirement.
- If you are not contacted within 14 working days, please consider your application unsuccessful.
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