Inbound Customer Service Agent
$17,000–$21,000 year
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Handle inbound and outbound customer interactions with courtesy and professionalism, delivering first-call resolution through effective problem-solving and call handling. Research systems and coordinate with departments to resolve complex issues, while accurately documenting and processing customer claims in company systems. Utilize training resources and knowledge bases to answer questions, follow required scripts and policies, and escalate unresolved matters to appropriate teams. Protect customer confidentiality, stay current on system updates, and consistently meet attendance and work schedule requirements.
Required Qualifications
- Must be 18+ years old
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to type 20+ words per minute accurately
- Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with the Windows operating system
- Reliable and punctual with strong organizational skills
- Strong ability to troubleshoot, resolve conflicts, and problem solve
- Customer service oriented: empathetic, patient, responsive, and conscientious
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Strong team orientation with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to exert force up to forty (40) pounds
Desired Qualifications
- 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative support in a contact center environment
- Prior state or federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.