Inbound Customer Service Agent
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Job Summary
Handle inbound and outbound customer interactions in a courteous manner, delivering first-call resolution through problem solving and effective call handling. Research systems and coordinate with departments to resolve issues, while accurately documenting and processing customer claims in company systems. Follow required scripts and policies to ensure satisfaction, utilizing training resources to answer questions and escalating complex issues as necessary. Protect customer confidentiality and stay current on program updates through regular training sessions. Maintain punctuality and meet attendance requirements while operating a computer and telephone headset in a professional office environment.
Required Qualifications
- Must be 18+ years old
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to type 20+ words per minute accurately
- Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with the Windows operating system
- Reliable and punctual with strong organizational skills
- Strong ability to troubleshoot, resolve conflicts, and problem solve
- Customer service oriented: empathetic, patient, responsive, and conscientious
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Strong team orientation with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be willing to work in a professional office
Desired Qualifications
- 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative support in a contact center environment
- Prior state or federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.