Inbound Customer Service Agent-Bodewell Remote
$31,200–$31,200 year
RemoteTennessee, United States or South Carolina, United States
Job Summary
Handle high-volume inbound calls, emails, and chats for GE Appliances owners, balancing customer service with sales to identify upsell opportunities for products, services, warranties, and memberships. Resolve troubleshooting issues, service inquiries, parts requests, and dealer location questions while providing product information and registration support. Log complaints, actions, and resolutions into owner records and utilize Windows-based systems to drive owner-focused solutions using judgment-based reasoning. Proactively provide feedback to Quality and Training to update processes and adhere to safety policies. This role requires a one-year background in customer service or sales, strong problem-solving skills, and the ability to work independently in a remote environment with dedicated equipment and high-speed internet.
Required Qualifications
- One-year relevant working experience in a customer service or sales environment
- Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
- Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
- Requires a high degree of concentration and attention to detail to manage daily activity
- Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
- Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
- Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
- Ability to effectively work at home
- Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens
- Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
- A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
- Ping 50 Mbps or lower
- Download 50 Mbps or higher
- Upload 15 Mbps or higher
- Passion for helping customers and problem-solving
- Flexible with the ability to take direction from management yet work independently to achieve goals
- Active listening skills and the ability to ask questions
- Conflict resolution skills; negotiation skills; and time management skills
- Flexibility, being the ability to adapt to change
- Critical thinking skills
- Desire to work in a team environment towards common goals
- Ability to remain calm and show empathy while handling challenging customer concerns
- Must be available to work any shift between our business hours
- Commitment to all training days is mandatory; no absences are permitted during this period
- This role is required to participate in a shift bid twice a year to change schedules during our business hours of 7am-7pm CST
Desired Qualifications
- Must be able to lift 50 lbs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.