Inbound Customer Care Agent
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Job Summary
Handle inbound and outbound calls to resolve support issues, sell new products, and ensure a best-in-class customer experience for government programs and major brands. Research internal systems to locate missing information, collaborate with departments, and escalate complex issues to supervisors. Accurately document customer interactions and claims while maintaining confidentiality and following scripts, policies, and procedures. Stay current with program updates through training sessions and review new materials. Submit to a Level II background and/or security investigation with fingerprints and drug screening.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to type at least 20 words per minute
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Strong problem-solving and follow-up skills
- Conflict resolution and negotiation abilities
- Customer-focused: empathetic, patient, and responsive
- Able to multitask, stay organized, and self-manage
- Comfortable in a fast-paced, dynamic environment
- Excellent interpersonal skills and a collaborative mindset
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
- Experience in a contact center or government-related work
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to background check
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