Inbound Collections & Account Resolution Specialist
$1,040,000–$1,040,000 year
On-siteSartell, Minnesota, United States
Job Summary
Handle inbound calls regarding account inquiries, collections, disputes, and credit reporting while establishing payment arrangements and resolving balances within approved parameters. Navigate difficult customer interactions professionally by applying negotiation skills within defined guidelines to guide conversations toward resolution. Explain account details and options clearly, document all interactions accurately, and escalate complex issues when needed while strictly following FDCPA, Regulation F, and company compliance requirements. This role supports customers through a structured, compliance-driven environment focused on payment outcomes and dispute settlement.
Required Qualifications
- Strong communication and listening skills
- Ability to remain calm and professional in difficult conversations
- Comfortable discussing payment solutions
- Able to manage high call volume
- Detail-oriented and organized
- Customer service or collections experience preferred
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