Inbound Call Center Specialist I
Hybrid · Phoenix, Arizona, United States
Job Summary
Inbound Call Center Specialist I handles inbound calls and live chats from students, prospective students, and personnel; screens, routes, and enters inquiries into the management database with high accuracy; maintains professional, empathetic communication and multitasks across multiple systems to meet service-level metrics; must be dependable, punctual, and able to work a full-time schedule in a Phoenix, AZ-based role with remote work status at present; ideal candidate possesses strong communication and data-entry skills and demonstrates a positive, customer-service oriented demeanor.
Required Qualifications
- High School degree required
- 1-3 years customer service experience within a call center environment
- Ability to type 20 wpm while interacting with callers and system-based tools
- Basic knowledge of Microsoft Office suite
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