Inbound Call Center Rep
On-siteIndianapolis, Indiana, United States
Indianapolis, Indiana, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Answer 800 helpline calls regarding Medicare and health insurance, transferring inquiries to volunteer counselors when available. Perform daily data entry on client contacts, manage mailings and inventory, and assemble information packets for distribution. Maintain an orderly work area, process voice mail messages twice daily, and prepare training materials for counselors and local sites. Ensure accurate recording of client interactions and timely completion of all assigned clerical functions. Complete a five-day training program before beginning duties.
Required Qualifications
- Must complete a 5-day training on health insurance for people with Medicare
- Must be able to effectively communicate on the telephone
- Must provide accurate and correct information to callers
- Must maintain accurate records, files, forms, reports and technical information
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