Inbound Appointment Scheduler
$70,000–$75,000 year
On-site · Freeport, Illinois, United States
Job Summary
Inbound Appointment Scheduler role focused on coordinating and scheduling estimates for the concrete division. Responsibilities include serving as first point of contact for inbound calls, emails, texts, and web inquiries; scheduling estimates and consultations based on location and availability; maintaining daily calendars to optimize routing; providing customer service and resolving scheduling conflicts; managing CRM and administrative records to support marketing and sales teams. Ideal candidates have experience in customer-focused service roles, strong computer and CRM skills, and excellent verbal/written communication. Training and a structured schedule are provided, with an opportunity to earn commission alongside base pay.
Required Qualifications
- High school diploma or equivalent
- Must have previous experience in a customer-focused service role (open to hospitality, etc.)
- Must be computer proficient to navigate and learn CRMs, and multiple software systems
- Must have professional verbal and written communication skills
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