In-Store Commercial Manager 38,5h
On-siteDen Haag, Eastern Cape, South Africa
Job Summary
Deliver high-level customer service through expert styling advice and strong product knowledge while leading a team of Sales Advisors to achieve service and presentation standards. Analyse sales data and collaborate with the Store Manager to maximise department performance, overseeing daily store operations, merchandising, and stock level optimization. Manage campaign execution and support recruitment efforts, including onboarding and training for new team members. Act as a brand ambassador, consistently engaging with customers to prioritize their needs and drive performance. Step into the role of Store Manager when required to ensure continuity in leadership. This full-time position involves 38.5 hours a week, including evenings, weekends, and holidays, with an integrity check via the warning register as part of the application procedure.
Required Qualifications
- Experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
- Comfortable working varied hours, including evenings, weekends, and holidays
- Good English language skills
- Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards
- Understanding of key retail KPIs and how to use them to drive performance
- An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel
Desired Qualifications
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance
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