In-Store Client Experience Manager
On-siteLondon, England, United Kingdom
Job Summary
Deliver exceptional in-store client journeys by leading the team through the RIXO Selling Ceremony, ensuring every customer receives a personalised, seamless experience from welcome to aftercare. Drive commercial results through clienteling, proactive outreach, and CRM activity to foster long-term loyalty and convert service excellence into sales performance. Support the Store Manager in daily operations, including team scheduling, performance management, and operational standards, while coaching staff to maintain best-in-class service standards and Mystery Shopper results. Resolve customer concerns with empathy and represent the brand through local community events and VIP activations. Lead by example on the shop floor to inspire a culture where clientele is at the heart of everything the team does.
Required Qualifications
- 3–5 years' leadership experience within luxury or premium retail
- Passionate about fashion, styling, and delivering exceptional client experiences
- Proven experience developing client relationships and driving customer loyalty through CRM
- Experience managing payroll, scheduling, and retail operations
- Excellent coaching, leadership, and people development skills
- Highly organised with strong analytical and problem-solving abilities
- Confident working in a fast-paced, high-volume retail environment
- Excellent communication and relationship-building skills
- Proficient in Microsoft Office and retail systems
Desired Qualifications
- Additional language skills are advantageous
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