IN-Senior Associate _Retail banking _FS Tech_Advisory_Mumbai
Hybrid · Mumbai, Maharashtra, India
Job Summary
Senior Process Consultant for Retail Banking processes (Deposits, Lending, and Payments) in Mumbai. Responsibilities include mapping AS-IS processes, designing TO-BE processes compliant with RBI/KYC/AML and NPCI guidelines, documenting BRD/FRD, BPMN, SOPs, SLAs, coordinating with multiple bank teams for functional solutioning, leading UAT, establishing process metrics (TAT, FTR, AHT), and supporting risk/compliance reviews and training. Requires experience in Core Banking systems (Finacle/Flexcube), LOS/LMS, payment switches, and a Lean/Six Sigma mindset; proficiency in Excel and PowerPoint for management communication.
Required Qualifications
- Any Postgraduate/ Professional degree
- 3–5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments
- Strong stakeholder management; ability to translate business needs into functional requirements
- Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms
- Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT
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