In Room Dining Manager | One&Only Aesthesis, Athens
On-siteAthens, Attica, Greece
Job Summary
Lead and manage the In Room Dining team, overseeing daily operations, shift planning, and staffing levels to meet guest service and financial objectives. Conduct structured briefings, administer resort policies, and ensure full compliance with Food Safety standards and One&Only procedures. Direct training and coaching for service recovery, guest engagement, and conflict deescalation while analyzing revenue and labor reports to drive departmental profitability. Collaborate with Culinary and Beverage teams on specialized catering events and dietary requirements, maintaining awareness of VIPs through pre-service updates. Collect guest feedback, report trends, and implement continuous improvement initiatives to elevate productivity and satisfaction.
Required Qualifications
- Minimum 3 years' experience in a supervisory/management role within IRD / Room Service or similar F&B operation
- Minimum 4–5 years' experience in a recognized restaurant, luxury resort, or catering institution with high service standards
- Excellent communication and interpersonal skills, with the ability to lead teams and build engagement
- Strong operational understanding of luxury hospitality standards and guest experience expectations
- Solid knowledge of catering operations and beverage practices within the hospitality industry
- Proven ability to manage staffing, shift planning, and resource allocation based on operational demand
- Strong analytical ability and experience in monitoring revenue, labor performance, and departmental profitability
- Workplace training and operational exposure within a high-standard hotel or resort environment
- Experience with Micros (or similar POS systems)
- Experience in a 5-star, upmarket resort environment
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