In-Office, Service Center Representative
$38,480–$38,480 year
On-siteDublin, Ohio, United States
Dublin, Ohio, United StatesOn-siteFull Time$38,480–$38,480 yearEnvironmental ServicesMedium
Full TimeMediumEnvironmental Services
Job Summary
Provide excellent service to callers regarding claims for multiple lines of business while expediting the claims application process and providing detailed claim notes on all calls. Act as the primary liaison with callers, educating them on documentation requirements, time frames, and payment information before entering application data into the claims management system. Assign new claims to appropriate handlers and direct calls to the correct escalation path as needed. Maintain a 12:00 PM – 8:00 PM EST schedule onsite at the Dublin, Ohio office.
Required Qualifications
- High school diploma or GED
- One (1) year customer service experience or equivalent combination of education and experience
- Knowledge of medical terminology
- Understanding of claims management
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Clear and conceptual thinking ability
- Excellent judgment and discretion
- Ability to handle work-related stress
- Ability to handle multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding
- Travel as required
- Hearing
- Vision
- Talking
- Attendance during scheduled work hours
- 100% onsite at our Dublin, Ohio office
- Schedule of 12:00 PM – 8:00 PM EST
- Drug-Free Workplace
Desired Qualifications
- College courses
- Inbound call center experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.