In-Force Management Lead
HybridJakarta, Jakarta, Indonesia
Job Summary
Develop and execute in-force management strategies to maximize portfolio value through policy persistency, premium conservation, and claims monitoring. Monitor performance across key indicators including lapse rates, reinstatement, and customer lifetime value while identifying trends and actionable recommendations for claims performance and persistency improvement. Partner with Product, Actuarial, Distribution, and Risk teams to assess in-force product profitability, oversee portfolio risk mitigation, and support long-term strategic planning for sustainable business growth. Represent the in-force management function in strategic business discussions and management forums.
Required Qualifications
- Bachelor's degree or equivalent experience
- Minimum 7 years of experience in Life Insurance
- exposure to In-Force Management
- exposure to Product Pricing
- exposure to Actuarial Valuation
- exposure to Business Strategy
- exposure to Portfolio Management
- exposure to Bancassurance
- exposure to Distribution Management
- Strong understanding of Life Insurance business fundamentals
- Strong understanding of products
- Strong understanding of policyholder lifecycle
- Strong understanding of portfolio profitability
- Knowledge of persistency management
- Knowledge of retention strategies
- Knowledge of premium conservation
- Knowledge of customer value management
- Understanding of claims experience analysis
- Understanding of portfolio risk monitoring
- Understanding of insurance profitability drivers
- Experience leading cross-functional projects involving Product, Actuarial, Distribution, Claims, Risk, Finance, and Operations teams
Desired Qualifications
- Stakeholder management and influencing skills across multiple functions and seniority levels
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