In-country Operations Specialist // Francophone
Remote · Lisbon, Lisbon, Portugal or South Africa
Job Summary
Lead in-country operations for Francophone markets by shaping and implementing the strategic roadmap for key partnerships, leveraging local market knowledge and cross-functional collaboration to drive product performance, regulatory compliance, and operational efficiency. Build and manage stakeholder relationships through regular engagement, visits, and proactive problem-solving across Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities, and Customer Operations. Own project planning and execution, ensuring timely delivery of operational activities and adherence to compliance standards; provide real-time, actionable business reporting; monitor regulatory changes impacting in-country operations; drive continuous improvement, productivity, and change initiatives. Require a Bachelor’s Degree and at least 5 years of senior-level experience in related sectors, with demonstrated success in relationship management, project management, and mobile financial services; fluency in French and English; strong communication, time management, and presentation skills; ability to work in a fast-paced, remote-first environment with autonomous leadership and a results-oriented mindset.
Required Qualifications
- Bachelor’s Degree in Computer Science, Business Administration, Commerce, Finance, Economics, Accounting or similar
- A minimum of 5 years’ experience in a similar role in Financial Services, Technology, Telecom, FMCGs, FINTECH
- Spoken and written fluency in French and English
- Experience in project management
- Experience leading a team
- Prior experience with mobile financial services
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