Implementation Specialist II
Remote · United States
Job Summary
Implementation & Training Specialist role delivering instructor-led training for Solera's Service Suite during implementations, on-site and virtual training, documentation in Salesforce, and change-management activities. You will facilitate role-specific training for dealership service department stakeholders, ensure training materials align with workflows, collect customer feedback, contribute to curriculum development (presentations, quick-reference guides, instructional videos), and partner with Performance Managers and Sales teams to identify additional Service Suite solutions. Travel to customer sites may be required up to 100% of the time for implementation projects; when not on project, work is performed remotely from a home office. You’ll support adoption and long-term value by advising on best practices and revenue-driving functionality, and you will document training activities in Salesforce and coordinate with cross-functional teams.
Required Qualifications
- Clear and professional written and verbal communication skills
- Ability to train effectively in one-on-one and group settings
- Comfort working independently in a remote environment
- Strong relationship-building and customer engagement skills
- Ability to prioritize, multitask, and follow up proactively
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Experience with Salesforce
- Experience in software implementation or customer onboarding
- Knowledge of Dealer Management Systems (DMS)
- Familiarity with Service Suite products from internal or end-user perspectives
- Experience using Salesforce
Additional Requirements
- Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship
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