Implementation Specialist
$90,000–$110,000 year
On-siteMiami, Florida, United States
Job Summary
Lead onboarding for new clients by coordinating internal resources, configuring platform access, and customizing marketing automation flows, contact integrations, and domain settings. Own the full setup lifecycle from technical kickoffs through go-live milestones, translating complex digital marketing concepts into easy-to-follow instructions for legal teams. Offer post-onboarding support including proactive check-ins, minor adjustments, and troubleshooting while maintaining documentation of status updates and resolution logs. Identify patterns in client feedback to collaborate with Product and Success teams on improving implementation efficiency. This role requires 4+ years of implementation experience, comfort working across Engineering, Customer Success, and Product teams, and familiarity with HTML, Google Analytics, WordPress, and Callrail.
Required Qualifications
- 4+ years of experience in implementation, client onboarding, or technical account management
- Strong organizational skills with the ability to manage multiple client timelines at once
- Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
- Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
- Client-first mindset and a drive to ensure value is delivered beyond onboarding
- Ability to remain composed and solution-oriented under pressure
Desired Qualifications
- Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail
- Experience working in a startup or fast-growth SaaS environment
- Understanding of legal services or professional services industries
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