Implementation Specialist
Hybrid · Montréal, Quebec, Canada
Job Summary
Implementation Specialist to join the Clinical Technology team, responsible for administration, configuration, and ongoing optimization of Electronic Medical Record platforms (Zenoti as primary system) across CPP Clinics. Role includes EMR administration, migrations from legacy systems, onboarding of new clinics, form and template development, user training, and ongoing EMR support. Requires 3+ years of software administration/implementation experience, experience with EMR systems (Zenoti or similar), strong data integrity, and English communication skills. Hybrid work model based in Montréal with occasional travel to US clinic locations a few times per year; collaboration with IT Support, clinic Operations, HIPAA compliance considerations, and vendor coordination.
Required Qualifications
- 3+ years of hands-on software administration or implementation experience
- Experience with Zenoti, Nextech, PatientNow, or similar practice management/EMR systems
- Strong attention to detail and data integrity mindset
- Excellent communication skills in English — both written and verbal
- Comfortable working in a distributed, multi-location organization
- Experience building digital forms and clinical intake workflows
- Experience managing data migrations between EMR platforms
- Direct Zenoti administration experience (highly preferred)
- Background in aesthetics, medical spa, or dermatology clinic environments
- Familiarity with HIPAA compliance requirements in a clinical tech context
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