Implementation Specialist
$31,200–$31,200 year
On-sitePér, Győr-Moson-Sopron, Hungary
Job Summary
Lead customer implementation and project management by serving as the primary technical point of contact throughout the post-sale lifecycle. Configure proprietary software and associated add-ons based on unique business requirements, handling on-premises PC or Windows Server installations and SaaS deployments via Microsoft Remote Desktop. Validate and manipulate customer data files using Excel and basic SQL queries to ensure compatibility and integrity prior to system import. Provide hands-on technical support, troubleshoot issues, and educate customers on software functionality and workflows during the transition phase. Coordinate smooth handoffs to the Support team and document all installation steps for internal and customer reference.
Required Qualifications
- Proficiency with Windows 10 and Windows 11
- Experience with Windows Server 2012 or newer
- Basic understanding of networking concepts (DNS, ports, firewalls, RDP, etc.)
- Strong English communication skills, both verbal and written
- Strong proficiency in Microsoft Excel, including: Working with large datasets, Formulas and functions, Filtering, sorting, and data validation
- Experience working with CSV and flat-file data formats
- Ability to clean, transform, and validate data for system imports
- Strong troubleshooting, analytical, and problem-solving skills
- Demonstrated engineering mindset with attention to detail
- Ability to manage multiple implementation projects simultaneously
- Customer-focused attitude with a high level of professionalism
Desired Qualifications
- Basic to intermediate SQL knowledge (e.g., SELECT statements, joins, filtering, basic updates)
- Experience implementing enterprise or SaaS software
- Familiarity with Remote Desktop Services or virtualized environments
- Experience supporting or executing data imports during software implementations
- Experience creating or reviewing data mapping and import templates
- Experience producing customer-facing technical documentation
- Background in software implementation, systems administration, or technical support
- Experience working cross-functionally with Support, Sales, or Development teams
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.