Implementation Specialist 1
RemoteUnited States
Job Summary
Provide remote support during client conversions and perform needs analysis to ensure all required services are accurately set up and configured. Test and troubleshoot system functionality, validate new inputs, and manage the electronic onboarding process for new clients including setup, maintenance, and troubleshooting. Handle data entry and file uploads for employee records and quarterly wages, while conducting quality control on system setups and PTO accrual policies. Identify and resolve technical issues with resources, update internal documentation, and participate in training content development. Maintain proficiency in software applications and industry practices to deliver high-level customer service. Requires 3 years of relevant experience, preferably in PEO or payroll, with strong communication skills and Microsoft Office proficiency.
Required Qualifications
- Minimum of 3 years in relevant area of expertise, preferably for PEO or a payroll company
- Proven proficiency in prioritizing tasks and controlling activity on a variety of tasks
- Ability to travel as needed
- Must be able to deal with ambiguity, operate at a fast pace and cope with change
- Strategic mindset but ability and willingness to be hands-on
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, etc.)
Desired Qualifications
- Bachelor's degree from an accredited college or university preferred
- Prior experience successfully interacting with sales functions is strongly preferred
- Excellent verbal/written communication skills, including presentation skills
- Ability to build effective professional relationships
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