Implementation Senior Business Analyst
On-siteChennai, Tamil Nadu, India
Chennai, Tamil Nadu, IndiaOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Conduct implementation workshops for new customer onboarding and define configuration, workflows, and customer education for specific debt transaction policies. Evaluate customer protocols across API, SFTP, dashboards, and user interactions to enable interaction touch points using Yubi's low-code setup. Raise functional gaps to product management and track closure via Jira while managing a team of 3-5 members. Perform end-to-end UAT to confirm technical and functional coverage, then handover and train operations teams for regular customer handling. Document all customer configurations and workflows in detail.
Required Qualifications
- 3-6 years of experience
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience as a Business Analyst in a product-focused role
- lending background
- Strong analytical skills with the ability to gather, analyze, and interpret complex data and user feedback
- Excellent communication skills with the ability to effectively collaborate with cross-functional teams and present findings to stakeholders at all levels
- Proficiency in tools and techniques for analysis, documentation and collaboration (e.g., JIRA, Confluence, Microsoft Excel, Word)
Desired Qualifications
- MBA
- Experience with data analysis tools and techniques (e.g., SQL, Tableau)
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