Implementation Project Manager (Enterprise SaaS)
$85,000–$115,000 year
On-siteMesa, Arizona, United States
Job Summary
Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions. Build system workflows and execute configurations for SSO, CRM, and API integrations, while managing timelines and maintaining accurate documentation of project status and client feedback. Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and secure leadership sign-off upon completion. Monitor project health, mitigate risks, route support requests, and deliver client training and launch materials.
Required Qualifications
- Bachelor's Degree Required
- 5+ years of work experience in a collaborative, data-driven environment
- Previous project management experience preferred
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Customer service skills in a SaaS environment preferred
- Proven presentation and executive meeting planning
- Ability to translate technical concepts into client-friendly language
- Ability to refine project management strategy to meet client needs
Desired Qualifications
- PMP or similar certification is a plus
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