Implementation Project Manager (Enterprise SaaS)
$85,000–$115,000 year
On-siteMesa, Arizona, United States
Job Summary
Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions. Build system workflows and execute configurations such as SSO, CRM, and API integrations, while managing timelines to meet milestones and identify risks. Maintain accurate documentation of project status and client feedback, coordinating cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams. Communicate regularly with clients and stakeholders, reporting key KPIs and securing leadership sign-off upon completion. Monitor project health, mitigate risks, route support requests, and deliver client training and launch materials.
Required Qualifications
- Bachelor's Degree Required
- 5+ years of work experience in a collaborative, data-driven environment
- Previous project management experience preferred
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Customer service skills in a SaaS environment preferred
- Proven presentation and executive meeting planning
- Ability to translate technical concepts into client-friendly language
- Ability to refine project management strategy to meet client needs
Desired Qualifications
- PMP or similar certification is a plus
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