Implementation Project Manager, Customer Implementation Services
On-siteTbilisi, Tbilisi, Georgia
Job Summary
Lead cross-functional processing implementation project teams delivering standard through complex activities for new electronic payment processing business activities. Act as the central point of contact for customers and MasterCard representatives throughout end-to-end execution, assessing needs and documenting impacts on core and non-core systems. Define scope, plan, and drive projects following global coordination methodology while managing multiple parallel initiatives. Provide training and overview of functions within the implementation team and to customers. Requires 4-8 years of IT system knowledge, payment transaction processing formats expertise, and bilingual communication skills in Russian and English. Based in Tbilisi.
Required Qualifications
- Knowledge of payment transaction processing formats and associated customer host interface testing services and industry business principles
- Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience
- Ability to communicate complex ideas effectively – both verbally and in writing – in Russian and English
- Experience in 'Information Technology' system knowledge, with understanding of network technology, applications, and project management
- 4-8 years of relevant experience
- Ability to multi-task covering multiple projects in a matrix organization and cross functional teams
- Ability to manage change in a technical work environment
- Ability to understand theory /principles with business impact and apply this understanding to the work environment
- Ability to provide training and overview of the functions within the implementation team and to customers
- Self-starter with a willingness to learn independently
- Ability to assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms
- Ability to define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
- Handle multiple customer processing implementation projects in parallel
- Abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Desired Qualifications
- Good knowledge about electronic payment and related processes such as authorization, clearing and settlement
- Ability to cope with a fast changing and ambiguous environment
- Ability to interact well with the customers and management
- Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
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