Implementation Program Manager
Remote · United States
Job Summary
Braze Implementation Program Manager responsible for coordinating and driving end-to-end Braze implementations for enterprise and high-growth clients. Partners with Directors, Solution Architects, Technical Architects, and client stakeholders to ensure Braze is configured, launched, and adopted against clear business goals. Manages day-to-day execution from kickoff through go-live and early adoption, owns integrated project plans across data, integrations, channel configuration, and campaign enablement, and coordinates with cross-functional teams and client engineers to keep integrations and QA on track. Requires strong program/project management skills, stakeholder management, and ability to translate technical implementation details to business outcomes. Travel up to 20–25% and target billable utilization of 36+ hours/week.
Required Qualifications
- 5–7+ years in martech, CRM, customer engagement, or related SaaS implementation roles (agency, consultancy, or in-house)
- Demonstrated experience leading or coordinating multi-stakeholder implementation projects from kickoff to go-live
- Experience with Braze or a comparable customer engagement platform strongly preferred; Braze certifications or partner experience are a plus
- Executive communication comfort: you can summarize project status and risks succinctly for senior stakeholders
- Must be eligible to work in the United States, Canada, or United Kingdom without visa sponsorship
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