Implementation Officer (Imo)
HybridImo, Benue State, Federal Republic of Nigeria
Imo, Benue State, Federal Republic of NigeriaHybridFull TimeFintechLarge
Full TimeLargeFintech
Job Summary
Design tailored onboarding plans and execute structured programs to guide new retail customers from signup to full operational usage within 30-60 days. Configure Moniebook POS systems, conduct live training sessions for staff, and monitor usage data to drive product adoption and identify at-risk users. Provide troubleshooting support for technical issues, document customer interactions in CRM platforms, and execute detailed handoffs to Account Managers. Capture customer feedback and feature requests to inform product development and improve internal onboarding resources.
Required Qualifications
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles
- Experience preferably in SaaS, retail technology, or POS systems
- Must have completed NYSC or possess a valid exemption/exclusion certificate
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented
- Self-motivated, proactive, and adaptable
- Technical aptitude and comfort with software tools
- Bachelor's degree in Business, Technology, Communication, or related field
- The candidate should be based in Imo - Owerri Municipal, Owerri West, Owerri North
Desired Qualifications
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
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