Implementation Officer (Enugu)
HybridEnugu, Enugu State, Nigeria
Enugu, Enugu State, NigeriaHybridFull TimeFintechLarge
Full TimeLargeFintech
Job Summary
Design tailored onboarding plans and execute structured programs to guide new retail customers from signup to full operational usage within 30-60 days. Configure Moniebook POS systems, conduct live training sessions for retail staff, and monitor usage data to identify at-risk customers requiring targeted intervention. Build trust-based relationships, resolve technical issues, and document all interactions in CRM platforms for seamless handoffs to Account Managers. Capture customer feedback and product insights to inform future development and improve onboarding playbooks.
Required Qualifications
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles
- Must have completed NYSC or possess a valid exemption/exclusion certificate
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
- The candidate should be based in Enugu - Enugu North, Nsukka, Enugu South, Enugu East
Desired Qualifications
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
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