Implementation Manager
$100,000–$115,000 year
RemoteUnited States
Job Summary
Own end-to-end client implementation plans from kickoff through go-live and handoff to Client Success, managing multiple concurrent launches against aggressive timelines. Gather business requirements, translate them into clear internal specs, and serve as the primary point of contact for client stakeholders including HR, benefits, wellness, and medical directors. Coordinate cross-functional workstreams across Sales, Product, Engineering, and Care to ensure contractual commitments translate into successful program go-lives. Anticipate and resolve implementation risks with urgency while contributing to playbooks as the function scales. This role reports to the Co-founder, Operations within WellTheory, a digital health company helping people with autoimmune conditions take control of their health through personalized care and AI-forward innovation.
Required Qualifications
- 5+ years of implementation, client onboarding, or program management experience
- Track record of delivering complex launches on time and within scope
- Relationship-driven communication skills
- Ability to build trust with clients at every level, from day-to-day project leads to executive sponsors
- Ability to read the room, adapt style, and navigate sensitive conversations with professionalism and empathy
- Structured project management skills
- Ability to bring order to ambiguity and drive accountability across teams that don't report to you
- Ability to keep every workstream on track without losing sight of the details
- Analytical and detail-oriented mindset
- Strong business judgment
- Comfort working with data and analytics tools to gather requirements, troubleshoot issues, and validate launch readiness
- Hands-on, entrepreneurial mindset
- Ability to start as a team of one and roll up sleeves to execute
- Ability to help define the playbook for scale
- Adaptability and resourcefulness
- Creativity in problem-solving
- Ability to stay calm under pressure
- Ability to thrive in a dynamic, fully remote environment
- Deep empathy for the autoimmune experience
- Ability to genuinely connect with and convey the lived experience of autoimmune patients to potential customers
- Beginner's mindset
- Love for learning
- Ability to solve problems from the ground up
- Ability to ask questions freely
- Open-mindedness about new approaches
Desired Qualifications
- Experience in digital health, benefits, or adjacent B2B2C environments
- Being called a 'force of nature'
- Running a marathon
- Starting a company
- Earning a degree while working full-time
- Overcoming significant adversity
- Direct experience in digital health
- Direct experience in the autoimmune/chronic condition space
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