Implementation Manager
$85,000–$100,000 year
RemoteUnited States
Job Summary
Manage the onboarding process for new and existing customers by extracting critical data from tenant documents and reviewing AI-extracted points for accuracy. Reconcile customer data in the Prophia platform, lead onboarding calls to provide product overviews, and communicate feedback to internal teams. Demonstrate expertise in commercial lease language to interpret rights and resolve discrepancies while meeting specified deadlines and performance metrics. Identify opportunities to incorporate AI tools into daily workflows to improve productivity and consistency. Collaborate with stakeholders to manage project objectives and ensure milestones are met throughout the customer journey.
Required Qualifications
- Bachelor's degree or equivalent professional experience
- Applicants must be authorized to work in the US
- All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire
Desired Qualifications
- Experience in commercial real estate, lease administration, or lease abstraction
- Or alternatively, experience in multifamily property management, residential real estate operations or another related real estate industry
- Experience working in a startup or other high-growth, rapidly changing environment
- Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot, Claude, Gemini) and an interest in using AI to improve documentation, communication, project management, and operational efficiency
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.