Implementation Manager
$60,000–$70,000 year
HybridDenver, Colorado, United States
Job Summary
Coordinate new customer onboarding and engagement for Procare's software, including scheduling training appointments, managing follow-ups, and responding to inquiries. Serve as the customer relationship manager to drive adoption of key features, ensure clarity on rollout planning, and remove barriers to utilization through interdepartmental collaboration. Train and coach users on software functionality related to billing strategy while sharing feedback to inform product enhancements. Maximize customer retention and adoption by driving individual and team metrics, assisting with special projects, and communicating requirements to cross-functional teams.
Required Qualifications
- 3+ years' professional relevant experience
- financial services or fintech, or in the software industry
- Bachelor's degree or combination of education and relevant experience
- Experience assisting new customers with implementation of software
- Knowledge of Payment Operations industry, products, and services
- Strong focus on customer success
- Ability to train, coach, and influence customer use of software
- Excellent verbal and written communication skills
- Excellent organizational skills, attention to detail, and time management
- Strong analytical and problem-solving skills
- Ability to work with cross-functional and remote teams
- Proficient with Microsoft Office and other business applications
- Candidates must be willing and able to work in office a minimum of 3 days per week
Desired Qualifications
- sales and training is a plus
- Relevant certifications will be considered also
- Energy, passion, and imagination
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