Implementation Manager (Pharmacy Benefit Management)

Lead the full implementation process for converting PBM services, acting as the primary source of truth from kick-off through go-live and beyond. Coordinate with internal teams and external constituents to manage conversion steps on time while maintaining a detailed implementation status plan. Serve as the core point of contact for client-based and advisor-based parties, ensuring all milestones are met and risks are flagged early. Balance competing priorities across multiple client implementations, involving necessary teams to provide input and support as needed. Maintain frequent correspondence with all relevant parties and assert credibility with HR decision makers and third-party advisors. This virtual role requires deep familiarity with the PBM service model, including network, formulary, eligibility, and billing conversions.