Implementation Manager
$65,000–$90,000 year
Remote
Job Summary
Complete successful implementations for multiple clients by managing data migration, system configuration, and initial administrator training. Maintain exceptional customer satisfaction ratings while troubleshooting implementation issues to ensure timely, accurate solutions. Ensure customers are fully established before transitioning to the Customer Support team. Manage internal tools for documentation, training, and metrics; share best practices and participate in coaching to elevate the department. Maintain up-to-date CRM information on implementation status and timelines. Provide backup support for the customer support desk during high-volume periods. This role supports ParentSquare's mission to enhance family engagement for over 22 million students through unified communications tools.
Required Qualifications
- 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
- Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
- Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
- Some familiarity with SFTP and API for the purpose of collecting data
- Excellent communication skills (written, verbal, presentation and interpersonal)
- Strong work ethic and ability to work effectively both independently and in a collaborative team environment
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's degree (or higher) from an accredited college or university preferred
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