Implementation Manager
$70,000–$80,000 year
RemoteUnited States
Job Summary
Oversee end-to-end onboarding for new merchants, managing B2B client integrations from sales handover through go-live and transition to Client Services. Intake and onboard new merchant applications, ensuring accuracy of system settings, hardware provisioning, and terminal activation while resolving discrepancies and missing documentation. Review applications for compliance prior to underwriting, perform quality checks on submitted information, and guide merchants through PayTrace system setup including gateway platforms, ISV integrations, and ERP connections. Track tasks across concurrent implementations, support merchants through activation, and maintain relationships consistent with a 5-star service commitment. Work remotely with up to 10% travel, reporting to the Merchant Operations team at PayTrace by North.
Required Qualifications
- Work experience in the merchant credit card payment processing industry
- Minimum 2 years of implementation or related customer support focused experience in merchant payment processing
- High School Diploma or equivalent
- Minimum 4 years of experience in implementation or a related customer-facing role within the merchant payment processing industry
- Experience in payment processing, banking, credit card, ACH, or gateway environments
- Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a remote environment
- Excellent written and verbal communication skills
- Strong organizational skills and the ability to prioritize effectively in a fast-paced, distributed work environment
- Analytical and problem-solving aptitude with experience identifying and resolving operational or compliance issues prior to merchant activation
- Self-starter with a proactive approach to relationship management and issue resolution with minimal in-person supervision
- Hands-on experience with payment gateway implementations, B2B onboarding workflows, or ISV/ERP integrations
- Understanding of ISV partnership models, ERP integrations, and B2B accounts receivable automation
- Familiarity with interchange optimization strategies and Level II/III data processing
- Experience with underwriting or compliance review processes in a payments or financial services context
- Experience with project management and related tools
- Up to 10% travel
Desired Qualifications
- Bachelor's Degree preferred
- PayTrace or comparable platforms experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.